Human to Application Services


		Human 2 Application Services Human 2 Application Services is services involving key user interaction components with one or more humans to fulfill some activity/workflow. For example a booking process or a manual shipment process,			Suggestion for a more precise definition A H2A service is an implementation of a use-case/user story - which implements one, and only one human actor


Characteristics Workflow-oriented Services which require human interaction - Long running transactions - Most services start as H2A Services - Automated on a ROI basis - Non-trivial decisions points that require 'human touch' - Starting-point/front-end of externalized processes Patterns for Human 2 Application Services ---		Human 2 Application Services


P1. A service shall have one named owner	P2. A service shall provide documented business value	P21. A service shall be categorized (OW SOA category)	P3. A service shall do one only thing, and one thing well	P4. A H2A service (webpart or portlet) shall be an independent component
P41. A service shall provide heartbeat and traffic monitoring	P5. A H2A Service (webpart or portlet) shall be a part of a bigger whole, not trying to dictate other H2A services	P6. A H2A service shall not have internal workflow	P7. Too generic webparts or portlets shall be avoided	P90. A service shall have a documented coupling to the contractual and requirement for service usage